Eligibility for Free Shipping: Free shipping is available on all orders within the United States. To qualify for free shipping, your order must meet a minimum purchase threshold of $X (you can specify the amount), excluding taxes, fees, and discounts.
Shipping Times: Free shipping is available on standard shipping only. Orders will typically be processed and shipped within 1-3 business days. Delivery times may vary based on your location, but typically range from 5-7 business days.
Exclusions: Free shipping does not apply to international orders or orders to PO boxes. Moonly reserves the right to modify or cancel the free shipping promotion at any time without prior notice. Additional fees may apply for expedited shipping or special delivery requests.
Eligibility for Returns: You may return unused and unopened products within 30 days of the purchase date for a full refund or exchange. Products must be in their original packaging and in resalable condition.
Non-Returnable Items: Due to hygiene and safety reasons, opened or used soaps and personal care products cannot be returned or exchanged. We also cannot accept returns on gift cards or sale items.
Return Process: To initiate a return or exchange, please contact our customer service team at [email address or phone number]. After approval, we will provide you with return instructions and a return label if applicable. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.
Our soaps are made with 100% organic, natural ingredients like plant oils, herbs, and essential oils to nourish and care for your skin.
Yes, we offer free standard shipping on orders within the United States over a minimum purchase amount.
Yes, all Moonly products are cruelty-free and never tested on animals.